It is not a must, but if you were to become a part of your Bakery Laboratory community you would get first dibs on our latest and most exciting news and offers!

On top of that, this would allow you to have better access to your purchase histories and track your order!

We accept the following modes of payments

1. Credit cards (Through Stripe)
2. Debit cards (Through Stripe)

Your order would be confirmed as soon as the payment has been processed.

In order to get your exciting purchases to you as soon as we can, we are unable to amend your purchases for you after it has been confirmed.

Once payment is made, additional add-ons is not allowed.

We would like encourage you to double check your orders before

If you are a local bakery looking to make some wholesale or bulk purchases, please contact us at sales@bakelab.com.sg

You may put in the discount code at the payment page. Please remember to key in before making your payment for the discount to be reflected!

We’re sorry to hear that!

If you would like to wait for the item to come back to stock you could proceed to the page of the item and leave your email address to ensure that you get notified when the item comes back into stock.

If not, you can take a look at some of similar products on the said product page itself. You might find an interesting alternative instead!

We deliver country wide in Singapore.

You will receive your purchase between 2-4 working days, earliest to your order date. If you have any questions with regards to the delivery of your order, please drop us an email at sales@bakelab.com.sg, we will assist you as best as we can.

We deliver from 10:30am – 9.30pm from Monday to Friday, and 9am - 6pm on Saturdays. Please ensure that you would have someone available to collect the items during delivery.

Your order would normally process between 1-2 working days. If you have any questions with regards to your order, please drop us an email at sales@bakelab.com.sg. we will assist you as best as we can.

An administrative charge of $10 may be applied for changing to a different address. Please contact us at least 3 working days in advance.

Delivery is free for orders $100 and above

For orders below $100, there is a flat fee of $10.

Alternatively, you can opt for self-collection at our office located in Tuas without additional charges

We are located at 23 Tuas Bay Walk , Singapore 63776

Please proceed to contact customer service (6558 7585) to schedule for your pick up.

Self-collection schedule:

• Monday – Friday: 10:00am to 11:30am , 1:00pm to 4:30pm
• Saturday: 9:30am to 11:30am
• Sunday & Public Holiday : Closed

Yes, of course. Please make sure the assigned person has your order number for verification during the delivery/pick-up.

Due to the sensitivity of some of our products we strongly recommend against this option, as this might affect the quality and freshness of your purchases.

Delivery will be made within the next 2-4 working days.

If you are unable to receive your order(at least 1 day in advance), please contact us at sales@bakelab.com.sg or 6558 7585 as soon as you can. We will do our best to reschedule your delivery.

However, if you had missed your order and would like to arrange for a redelivery, please contact us at sales@bakelab.com.sg or 6558 7585. The redelivery fee would be $10.

Ensuring that you get the best quality and freshest products, Bakery Laboratory stores our products in accordance to market standards and AVA regulations & requirements. Our products are carefully handled in controlled storage and delivery conditions, so that they can arrive safely in your hands for your baking and eating pleasures.

We’re sorry to hear that! We strongly advise you to check your order upon receiving your package. If you find that it is incorrect, please keep it unopened in its original packaging and contact us immediately at sales@bakelab.com.sg or 6558 7585. We would do our best to assist you in resolving this issue as soon as possible.

Exchange are strictly applicable for damaged or defective products within 3 days from date of delivery. Please check on your good immediately after receiving it. Exchange of product will not be applicable for

• Products not stored in accordance with the instruction as stated in specifications or labels